Ifra Saqlain

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Activity overview

Latest activity by Ifra Saqlain
  • Ifra Saqlain created an article,

    How to display complete Breadcrumbs in search results

    Hi, how is it possible to display the complete breadcrumbs in the search results page? We are using sections and subsections and the subsections are being shown as "..." in the breadcrumbs.   Examp...

  • Ifra Saqlain created an article,

    The {{breadcrumbs}} doesn't show category?

    The {{breadcrumbs}} always rendered following on article pages: Help Center Name > Category Name > Section Name I have noticed in at least two help-center that, the behaviour has changed, it now re...

  • Ifra Saqlain created an article,

    How to add icons/symbols to article titles

    Hi, is there a way to add icons or symbols to the titles of the article? as example, we'd like to show the symbol of a camera for the articles for which we offer a video tutorial.

  • Ifra Saqlain commented,


  • Ifra Saqlain created an article,

    How do I customize my Help Center?

    https://voice.com/legal/terms-of-use/{{/is}}https://voice.com/legal/terms-of-use/{{/is}}You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Cen...

  • Ifra Saqlain created an article,

    Welcome to your Help Center?

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

  • Ifra Saqlain created an article,

    How can agents leverage knowledge to help customers?

    IfraYou can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • Ifra Saqlain created an article,

    How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...